Contact

Contact Us

We love hearing from our ShineMate community! Whether you have questions, feedback, or just want to say hello, we’re here for you. For faster assistance, please include your order number in your message.

Here’s how you can reach ShineMate:

Email
For general inquiries, product support, or assistance, email us at support@shopshinemate.com
Our team strives to respond to all emails within 24-48 hours during business hours.

Business Hours
Our support team is available from Monday to Friday, 9:00 AM to 5:00 PM GMT.

Social Media
Follow us on Instagram and Facebook to stay updated on the latest ShineMate news, exclusive promotions, and tips for using your robotic window cleaner. You can also message us on these platforms for any assistance. Don’t forget to include your order number for quicker support.

Order Number
If you’re contacting us about an existing order, please include your order number. This helps us assist you more efficiently and ensures a smoother experience.

At ShineMate, your satisfaction is our top priority. We’re committed to providing exceptional service and value your feedback.

Thank you for choosing ShineMate—bringing clarity and convenience to your home!