ShineMate Pro – Frequently Asked Questions (FAQs)
ShineMate Pro – Frequently Asked Questions (FAQs)
1. What is ShineMate Pro?
ShineMate Pro is an automatic robotic window cleaner equipped with AI-powered navigation and 2800 Pa suction, designed to keep your windows spotless effortlessly.
2. How does ShineMate Pro stay attached to the glass?
It uses a powerful 2800 Pa suction system, ensuring a strong and secure grip on glass surfaces during operation.
3. What glass thickness is supported?
ShineMate Pro is suitable for glass thicknesses ranging from 3mm to 10mm.
4. Can ShineMate Pro clean both indoor and outdoor windows?
Yes! It is designed to work on both indoor and outdoor glass surfaces.
5. What are the cleaning modes available?
ShineMate Pro offers:
- Automatic Zigzag Cleaning Mode for full coverage
- Spot Cleaning Mode for targeted dirt removal
6. How fast does it clean?
It cleans at a speed of 4 minutes per square meter, making it both efficient and time-saving.
7. What happens if there is a power outage?
ShineMate Pro features a 30-minute UPS battery backup, preventing it from falling in case of a power failure.
8. How large an area can ShineMate Pro clean?
It can clean windows up to 3x3 meters (118 x 118 inches) in size.
9. How do I control ShineMate Pro?
You can control it using:
- The included remote control
- The iOS & Android app via Wi-Fi connectivity
10. Is ShineMate Pro noisy?
No, it operates at a noise level of less than 65 dB, which is quieter than a typical vacuum cleaner.
11. What accessories are included?
The package includes:
✔ 4 microfiber cleaning pads
✔ Safety tether for extra security
✔ Power adapter
✔ Remote control
12. Does it work on all types of windows?
ShineMate Pro is designed for flat glass surfaces and works best on framed or frameless windows, glass doors, and mirrors.
13. Is ShineMate Pro safe to use on high-rise windows?
Yes! It includes a safety tether to prevent accidental falls when used on high-rise or outdoor windows.
14. How do I maintain ShineMate Pro?
Simply clean or replace the microfiber pads after each use and ensure the suction system is free of dust and debris.
15. Does it leave streaks on windows?
No! The high-quality microfiber pads provide a streak-free and spotless cleaning experience.
16. Can ShineMate Pro be used on tinted or frosted glass?
Yes, but it's recommended to test on a small area first, especially for delicate or low-quality tints.
17. How much power does it consume?
ShineMate Pro operates at 90W and supports 100V-240V AC, 50/60Hz, making it energy-efficient.
18. What is the warranty period?
ShineMate Pro comes with a 2-year replacement warranty for peace of mind.
19. Where can I buy ShineMate Pro?
You can purchase ShineMate Pro from official websites, online retailers, and select stores.
20. Is it easy to store?
Yes! ShineMate Pro is compact and lightweight (2.65 lbs / 1.2 kg), making it easy to store when not in use.