Returns
Return Policy for ShineMate
At ShineMate, we’re dedicated to your satisfaction with our automatic robotic window cleaners. If you’re not completely happy with your purchase, we’ve designed a simple and straightforward return policy to make things right. Here are the details:
Return Period
You have 30 days from the date of purchase to initiate a return.
Conditions for Returns
To be eligible for a return:
- The item must be unused and in its original packaging.
- Please retain your original receipt or proof of purchase.
Initiating a Return
To begin the return process, email us at support@shopshinemate.com with your order number and the reason for the return. Our customer support team will assist you every step of the way.
Shipping Your Return
You are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Refund Process
Once we receive and inspect your returned item, we will email you to confirm its arrival. You’ll be notified of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
Please Note
We are unable to accept any returns for products purchased during promotional periods. The discounted prices and special offers associated with such sales are provided with the understanding that all sales are final.
Contact Us
For any questions or concerns about our return policy, feel free to reach out to us at support@shopshinemate.com
Thank you for choosing ShineMate! We’re here to ensure your experience is smooth and worry-free. Don’t hesitate to contact us if you need assistance.