Shipping

Shipping Information for The ShineMate

At ShineMate, we are committed to delivering your robotic window cleaner to you quickly and securely. Here’s everything you need to know about our shipping process:

Dispatch Time

All orders placed before 12:00 pm (GMT) will be dispatched on the same day. Orders placed after this time will be dispatched the next business day.

Shipping Destinations

We currently ship to the following countries: United Kingdom, United States, Canada, Australia, New Zealand, United Arab Emirates (UAE), Qatar, Spain, Germany, France, Italy, The Netherlands, Greece, Croatia, Norway, Sweden, Switzerland, Luxembourg, Iceland, Belgium, Denmark, Poland, Finland, Austria, Ireland, South Africa, Brazil, Czech Republic, Romania, Slovenia, Slovakia, Hungary, Turkey, Monaco, Indonesia, Japan, Sri Lanka, and Albania.

Shipping Times

Canada:

  • Standard Shipping: 4-7 business days
  • Express Shipping: 2-4 business days

United States:

  • Standard Shipping: 4-7 business days
  • Express Shipping: 2-4 business days

United Kingdom & Ireland:

  • Standard Shipping: 4-7 business days
  • Express Shipping: 1-4 business days

Australia & New Zealand:

  • Standard Shipping: 4-7 business days
  • Express Shipping: 2-4 business days

The Netherlands, Italy, Greece, Croatia, Norway, Sweden, Switzerland:

  • Standard Shipping: 4-7 business days
  • Express Shipping: 2-4 business days

Luxembourg, Iceland, Spain, France, Germany, Denmark, Poland, Finland:

  • Standard Shipping: 4-7 business days
  • Express Shipping: 2-4 business days

Qatar & UAE:

  • Standard Shipping: 4-7 business days
  • Express Shipping: 2-4 business days

Brazil:

  • Standard Shipping: 4-7 business days
  • Express Shipping: 2-4 business days

Rest of World:

  • Standard Shipping: 4-10 business days
  • Express Shipping: 4-7 business days

Shipping Cost

We offer competitive shipping rates based on your location and the selected shipping method. The shipping cost will be calculated at checkout.

Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. Use this tracking number to monitor the real-time status and location of your shipment.

Important Notes

    • Shipping times are estimates and may vary due to factors beyond our control, such as customs processing.
    • Express shipping is available for faster delivery if you need your product sooner.
    • Please provide accurate shipping details to ensure smooth delivery.

    For any specific shipping inquiries or assistance, feel free to contact us at support@shopshinemate.com.

    Thank you for choosing ShineMate! We’re here to make your shopping experience as smooth and convenient as possible. If you have any questions, don’t hesitate to reach out.