ShineMate Automatic Robo Window Cleaner

ShineMate Pro – AI-Powered Robotic Window Cleaner

ShineMate Pro is a cutting-edge robotic window cleaner designed to deliver spotless, streak-free glass with minimal effort. Featuring AI-powered navigation, 2800 Pa suction, and multiple cleaning modes, it ensures a thorough clean on both indoor and outdoor windows. Its 30-minute UPS battery backup keeps it securely attached during power interruptions, while remote and app control make operation effortless.

Key Features

• AI-Powered Navigation – Intelligent path planning for maximum coverage
• 2800 Pa Suction – Strong grip for secure cleaning on vertical surfaces
• Automatic Zigzag & Spot Cleaning Modes – Customizable for different needs
• 30-Minute UPS Battery Backup – Ensures safety during power outages
• Remote & App Control – Compatible with iOS and Android devices
• Lightweight & Compact Design – Easy to store and handle
• Microfiber Cleaning Pads – Delivers a streak-free, polished finish

What's Included

• ShineMate Automatic Robo Window Cleaner
• Mop Ring & 10 x Reusable Microfiber Mop Pads.
• AC Cord & Power Adapter
• Safety Rope
• User Manual
• Water Bottle
• Remote Control

Q: What types of windows is ShineMate Pro suitable for?
A: ShineMate Pro is designed for flat glass surfaces with a thickness between 3mm and 10mm, making it ideal for home and office windows, sliding doors, and glass partitions.

Q: Can it clean both indoor and outdoor windows?
A: Yes, ShineMate Pro is suitable for both indoor and outdoor use, providing efficient cleaning even on hard-to-reach windows.

Q: What happens if the power goes out while it's cleaning?
A: ShineMate Pro has a 30-minute UPS battery backup, ensuring it remains securely attached to the glass in case of a power outage.

Q: How do I control ShineMate Pro?
A: You can control it using the included remote control or through the iOS and Android-compatible app via Wi-Fi.

Q: How long does it take to clean a window?
A: ShineMate Pro cleans at a speed of 4 minutes per square meter, depending on the selected mode and level of dirt.

Q: Is it safe to use on high-rise windows?
A: Yes, ShineMate Pro comes with a safety rope to prevent accidental falls, making it a secure option for high-rise windows.

Specifications for ShineMate Automatic Robo Window Cleaner

Product Name	ShineMate Automatic Robo Window Cleaner
Dimensions	11.4 x 5.7 x 4.7 inches (L x W x H)
Weight	2.65 lbs (1.2 kg)
Power	90W
Voltage	100V-240V AC, 50/60Hz
Battery Backup	30-minute UPS (Uninterruptible Power Supply) for safety during power cuts
Cleaning Speed	4 minutes per square meter
Cleaning Modes	Automatic Zigzag Cleaning Mode, Spot Cleaning Mode
Glass Thickness Range	Suitable for glass thickness of 3mm to 10mm
Maximum Area Coverage	3x3 meters (118 x 118 inches)
Suction Power	2800 Pa for secure attachment to glass surfaces
Noise Level	<65 dB
Remote Control	Yes, with easy-to-use interface
App Compatibility	iOS and Android (Wi-Fi enabled control)
Accessories Included	4 microfiber cleaning pads, safety tether, power adapter, remote control
Warranty	2-year replacement warranty

Upgrade your cleaning routine with ShineMate Pro – because your windows deserve the best! 

Shipping Information for The ShineMate

At ShineMate, we are committed to delivering your robotic window cleaner to you quickly and securely. Here’s everything you need to know about our shipping process:

---

Dispatch Time

All orders placed before 12:00 pm (GMT) will be dispatched on the same day. Orders placed after this time will be dispatched the next business day.

---

Shipping Destinations

We currently ship to the following countries: United Kingdom, United States, Canada, Australia, New Zealand, United Arab Emirates (UAE), Qatar, Spain, Germany, France, Italy, The Netherlands, Greece, Croatia, Norway, Sweden, Switzerland, Luxembourg, Iceland, Belgium, Denmark, Poland, Finland, Austria, Ireland, South Africa, Brazil, Czech Republic, Romania, Slovenia, Slovakia, Hungary, Turkey, Monaco, Indonesia, Japan, Sri Lanka, and Albania.

---

Shipping Times

Canada:

• Standard Shipping: 4-7 business days
• Express Shipping: 2-4 business days

United States:

• Standard Shipping: 4-7 business days
• Express Shipping: 2-4 business days

United Kingdom & Ireland:

• Standard Shipping: 4-7 business days
• Express Shipping: 1-4 business days

Australia & New Zealand:

• Standard Shipping: 4-7 business days
• Express Shipping: 2-4 business days

The Netherlands, Italy, Greece, Croatia, Norway, Sweden, Switzerland:

• Standard Shipping: 4-7 business days
• Express Shipping: 2-4 business days

Luxembourg, Iceland, Spain, France, Germany, Denmark, Poland, Finland:

• Standard Shipping: 4-7 business days
• Express Shipping: 2-4 business days

Qatar & UAE:

• Standard Shipping: 4-7 business days
• Express Shipping: 2-4 business days

Brazil:

• Standard Shipping: 4-7 business days
• Express Shipping: 2-4 business days

Rest of World:

• Standard Shipping: 4-10 business days
• Express Shipping: 4-7 business days

---

Shipping Cost

We offer competitive shipping rates based on your location and the selected shipping method. The shipping cost will be calculated at checkout.

---

Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. Use this tracking number to monitor the real-time status and location of your shipment.

---

Important Notes

Return Policy for ShineMate

At ShineMate, we’re dedicated to your satisfaction with our automatic robotic window cleaners. If you’re not completely happy with your purchase, we’ve designed a simple and straightforward return policy to make things right. Here are the details:

---

Return Period

You have 30 days from the date of purchase to initiate a return.

---

Conditions for Returns
To be eligible for a return:

• The item must be unused and in its original packaging.
• Please retain your original receipt or proof of purchase.

---

Initiating a Return

To begin the return process, email us at support@shopshinemate.com with your order number and the reason for the return. Our customer support team will assist you every step of the way.

---

Shipping Your Return

You are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

---

Refund Process

Once we receive and inspect your returned item, we will email you to confirm its arrival. You’ll be notified of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.

---

Please Note

We are unable to accept any returns for products purchased during promotional periods. The discounted prices and special offers associated with such sales are provided with the understanding that all sales are final.

---

Contact Us

For any questions or concerns about our return policy, feel free to reach out to us at support@shopshinemate.com

Thank you for choosing ShineMate! We’re here to ensure your experience is smooth and worry-free. Don’t hesitate to contact us if you need assistance.

ShineMate Pro – Frequently Asked Questions (FAQs)

1. What is ShineMate Pro?

ShineMate Pro is an automatic robotic window cleaner equipped with AI-powered navigation and 2800 Pa suction, designed to keep your windows spotless effortlessly.

2. How does ShineMate Pro stay attached to the glass?

It uses a powerful 2800 Pa suction system, ensuring a strong and secure grip on glass surfaces during operation.

3. What glass thickness is supported?

ShineMate Pro is suitable for glass thicknesses ranging from 3mm to 10mm.

4. Can ShineMate Pro clean both indoor and outdoor windows?

Yes! It is designed to work on both indoor and outdoor glass surfaces.

5. What are the cleaning modes available?

ShineMate Pro offers:

• Automatic Zigzag Cleaning Mode for full coverage
• Spot Cleaning Mode for targeted dirt removal

6. How fast does it clean?

It cleans at a speed of 4 minutes per square meter, making it both efficient and time-saving.

7. What happens if there is a power outage?

ShineMate Pro features a 30-minute UPS battery backup, preventing it from falling in case of a power failure.

8. How large an area can ShineMate Pro clean?

It can clean windows up to 3x3 meters (118 x 118 inches) in size.

9. How do I control ShineMate Pro?

You can control it using:

• The included remote control
• The iOS & Android app via Wi-Fi connectivity

10. Is ShineMate Pro noisy?

No, it operates at a noise level of less than 65 dB, which is quieter than a typical vacuum cleaner.

11. What accessories are included?

The package includes:
✔ 4 microfiber cleaning pads
✔ Safety tether for extra security
✔ Power adapter
✔ Remote control

12. Does it work on all types of windows?

ShineMate Pro is designed for flat glass surfaces and works best on framed or frameless windows, glass doors, and mirrors.

13. Is ShineMate Pro safe to use on high-rise windows?

Yes! It includes a safety tether to prevent accidental falls when used on high-rise or outdoor windows.

14. How do I maintain ShineMate Pro?

Simply clean or replace the microfiber pads after each use and ensure the suction system is free of dust and debris.

15. Does it leave streaks on windows?

No! The high-quality microfiber pads provide a streak-free and spotless cleaning experience.

16. Can ShineMate Pro be used on tinted or frosted glass?

Yes, but it's recommended to test on a small area first, especially for delicate or low-quality tints.

17. How much power does it consume?

ShineMate Pro operates at 90W and supports 100V-240V AC, 50/60Hz, making it energy-efficient.

18. What is the warranty period?

ShineMate Pro comes with a 2-year replacement warranty for peace of mind.

19. Where can I buy ShineMate Pro?

You can purchase ShineMate Pro from official websites, online retailers, and select stores.

20. Is it easy to store?

Yes! ShineMate Pro is compact and lightweight (2.65 lbs / 1.2 kg), making it easy to store when not in use.

ShineMate Automatic Robo Window Cleaner – AI-powered robotic window cleaner for effortless, streak-free cleaning

Mop Ring – Secures the microfiber mop in place for effective cleaning

10 x Reusable Microfiber Mop Pads – Ensures a streak-free, polished finish

AC Cord – Provides reliable power connection

Power Adapter – Compatible with 100V-240V for global use

Safety Rope – Prevents accidental falls for added security

User Manual – Step-by-step instructions for easy setup and operation

Spray Bottle – Helps maintain optimal cleaning performance

Remote Control – Enables effortless operation from a distance

Warranty Information

Two-Year Replacement Warranty

At ShineMate, we are proud of the quality and reliability of our robotic window cleaners. To give you complete peace of mind, we offer a two-year replacement warranty on all ShineMate products. With ShineMate, you can rest assured that we’ve got you covered.

---

What’s Covered

• Replacement Coverage: If your ShineMate product experiences any defects in materials or workmanship within two years of purchase, we will replace it free of charge.
• Free Shipping: We will cover the shipping costs for returning the defective product and delivering the replacement.

---

What’s Not Covered

• Accidental Damage: Damage caused by misuse, accidents, or unauthorized repairs is not covered.
• Normal Wear and Tear: Natural wear and tear from regular use is not included under the warranty.
• Exclusions: Damages resulting from natural disasters, power surges, or other external factors beyond our control are not covered.

---

How to Make a Warranty Claim

1. Contact Us: Email our customer service team at support@shopshinemate.com. Include your order number, a detailed description of the issue, and photos or videos of the problem if possible.
2. Return Instructions: Our team will provide step-by-step instructions for returning the defective product, including shipping guidelines and required documentation.
3. Replacement Processing: Once we receive and inspect the defective product, we’ll process your replacement and ship it to you promptly.

---

Customer Support
Our dedicated customer support team is always here to help with any questions or concerns you may have about our warranty or products. Please don’t hesitate to reach out for assistance or more information.

Thank you for choosing ShineMate. We’re committed to ensuring you have an exceptional experience with our products.

Warm regards,
The ShineMate Team

Contact Us

We love hearing from our ShineMate community! Whether you have questions, feedback, or just want to say hello, we’re here for you. For faster assistance, please include your order number in your message.

Here’s how you can reach ShineMate:

---

Email
For general inquiries, product support, or assistance, email us at support@shopshinemate.com
Our team strives to respond to all emails within 24-48 hours during business hours.

---

Business Hours
Our support team is available from Monday to Friday, 9:00 AM to 5:00 PM GMT.

---

Social Media
Follow us on Instagram and Facebook to stay updated on the latest ShineMate news, exclusive promotions, and tips for using your robotic window cleaner. You can also message us on these platforms for any assistance. Don’t forget to include your order number for quicker support.

---

Order Number
If you’re contacting us about an existing order, please include your order number. This helps us assist you more efficiently and ensures a smoother experience.

---

At ShineMate, your satisfaction is our top priority. We’re committed to providing exceptional service and value your feedback.

Thank you for choosing ShineMate—bringing clarity and convenience to your home!