Privacy Policy
Privacy Policy
This Privacy Policy explains how ShineMate ("we," "us," or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from shinemate.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to users of the Services, including customers, website visitors, or others whose information we collect.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on the Site, along with the "Last updated" date. We recommend periodically reviewing this page to stay informed about how we handle your personal information.
How We Collect and Use Your Personal Information
To provide and improve our Services, we collect personal information about you from various sources, as described below.
What Personal Information We Collect
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Information We Collect Directly from You
- Contact details: name, address, phone number, and email address.
- Order information: billing and shipping addresses, payment details, and order history.
- Account information: username, password, and security details.
- Customer support interactions: details provided when contacting us for assistance.
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Information We Collect About Your Usage
- Usage Data: device type, browser type, IP address, network connection, and interaction data collected through cookies and other tracking technologies.
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Information We Obtain from Third Parties
- Vendors and service providers, such as payment processors and delivery services.
- Data collected via cookies, pixels, and other tracking tools from third-party partners when you interact with our Site or advertisements.
How We Use Your Personal Information
- Providing Products and Services: To process payments, fulfill orders, and manage accounts.
- Marketing and Advertising: To send promotional materials and tailor content to your preferences.
- Customer Support: To assist with inquiries and enhance your overall experience.
- Security: To detect and prevent fraud and unauthorized access.
Cookies
We use cookies to improve your experience on our Site, optimize our Services, and understand user behavior. You can manage cookie preferences through your browser settings, but disabling cookies may impact your experience.
How We Disclose Personal Information
We may share your personal information as follows:
- With Vendors or Service Providers: For services like payment processing, shipping, and analytics.
- With Business Partners: To deliver advertisements and tailored content.
- With Your Consent: For optional services, such as social media integrations.
- In Connection with Business Transactions: In the event of a merger, acquisition, or sale of assets.
Children's Data
Our Services are not intended for individuals under 13 years old. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.
Security and Retention
We implement industry-standard security measures to protect your personal information. However, no method of transmission or storage is completely secure. We retain your data only as long as necessary to fulfill its intended purpose or comply with legal requirements.
Your Rights
Depending on your location, you may have the following rights:
- Access, Delete, or Correct your personal information.
- Opt-out of data sharing or targeted advertising.
- Restrict or Withdraw Consent to data processing.
To exercise these rights, please contact us using the details below.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please reach out to us:
Email: support@shinemate.com
We are committed to protecting your privacy and ensuring your data is handled responsibly. Thank you for trusting ShineMate!